Privacy Policy

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be 999 ("we", "us", or "platform") is an online gaming and sports betting service. This privacy policy ("policy") applies to the be 999 website, mobile application, and all related services.

The purpose of this policy is to clearly inform you about what information we collect, how it is used, how long it is retained, and under what circumstances it may be shared with third parties. You are encouraged to read this policy carefully before using be 999's services.

If this policy changes, we will publish a notice on the website and notify registered users by email. Continued use of the service after any changes will be considered acceptance of the updated policy.

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be 999 collects information in two main ways: directly from you, and automatically through your use of the platform.

2.1 Information You Provide Directly

We collect the following information for registration and account management:

• Full name and date of birth (for age verification — 21+ age requirement)
• Mobile number and email address
• Password (stored in encrypted form — never as plain text)
• Identity document details (national ID or passport number — for KYC verification)
• Financial transaction details — deposit and withdrawal records including bKash, Nagad, Rocket, or Upay numbers
• Messages or complaints sent to customer support

2.2 Automatically Collected Information

The following technical information is collected automatically while you use the site:

• IP address and device identifiers
• Browser type, version, and operating system
• Time of site access and details of specific pages visited
• Cookies and local storage data (see Section 7 for details)
• Referrer URL and search keywords

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be 999 uses collected information only for the following legitimate purposes:

3.1 Account and Service Management

• Completing the registration process and keeping accounts active
• Login verification and maintaining account security
• Processing deposits and withdrawals
• Providing bonuses and promotions and monitoring wagering requirements

3.2 Security and Legal Compliance

• Detecting fraud, money laundering, and unauthorized access
• KYC (Know Your Customer) verification
• Age verification — all be 999 services are for users aged 21 and above only
• Dispute resolution and support for legal proceedings

3.3 Service Improvement

• Improving platform performance and user experience
• Diagnosing and resolving technical issues
• Customizing services based on user preferences and usage patterns

3.4 Communication

• Transaction notifications (deposit confirmations, withdrawal processing)
• Security alerts and OTPs
• Promotional messages — you may opt out at any time

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be 999 never sells your personal information to third parties. However, information may be shared on a limited basis in the following circumstances:

4.1 Service Provider Partners

Necessary transaction information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay for payment processing. These partners operate under their own privacy policies and are committed to protecting your data.

4.2 Legal Obligations

be 999 will disclose information if required to do so under a court order, government directive, or applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Security and Fraud Prevention

Limited information may be shared with third-party specialist services to detect and prevent fraudulent activity, account hacking, or financial crime.

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be 999 has put in place industry-standard technical and administrative measures to protect your information:

5.1 Technical Safeguards

• All communications are protected by SSL/TLS encryption
• Passwords and sensitive data are stored using strong hashing algorithms
• Firewalls and intrusion detection systems are active
• Regular security testing and vulnerability assessments
• Automated monitoring for suspicious activity

5.2 Administrative Safeguards

• Staff access to data is restricted on a need-to-know basis
• Regular staff training on privacy and security
• Strict data protection agreements with third-party partners

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As a be 999 user, you have the following rights over your own information:

6.1 Right to Access

If you want to know what information we hold about you, please contact the support team. We will provide the information within 30 business days after verification.

6.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. Some details can be updated directly in your account settings; others will require assistance from the support team.

6.3 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or notifications, update your preferences in account settings or let the support team know. Note that transaction and security notifications cannot be turned off.

6.4 Right to Close Your Account

You may request to close your account at any time. be 999 will retain necessary information for the required period to meet legal and financial obligations. The Responsible Gaming guidelines contain details on self-exclusion and account limit settings.

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be 999 uses cookies and similar technologies to ensure the site functions properly and to improve user experience.

7.1 Types of Cookies

• Essential cookies: These are necessary for maintaining login sessions, security tokens, and language preferences — they cannot be disabled.
• Functional cookies: These remember your preferences such as language, currency, and notification settings.
• Analytical cookies: These help us analyse site usage patterns to improve our services.

7.2 Managing Cookies

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

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be 999 retains user information only for as long as necessary. The general policy is as follows:

• Active account data: for as long as the account remains active
• Transaction records: minimum 5 years in accordance with financial regulations
• KYC verification data: minimum 5 years after account closure
• Customer support communication records: 3 years
• Technical logs: up to 1 year

Once the specified retention period has passed, data is securely deleted or anonymised.

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All be 999 services are for users aged 21 and above only. We do not knowingly collect information from minors. If we find evidence that a person is under 21, the relevant account will be closed immediately and the stored data will be deleted in accordance with applicable law.

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be 999 reserves the right to modify or update this privacy policy as needed. For significant changes, we will send a notification to your registered email and make a clear announcement on the site. The "Effective Date" at the top of the policy shows the date of the most recent change.

For a full understanding of all site policies, detailed information about the be 999 platform is available on our About Us page.

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If you have any questions, concerns, or requests regarding your information or this privacy policy, please contact the be 999 support team. Our 24/7 live chat service is available in both Bengali and English. For general queries, you may also visit the FAQ section.